How do I get support in case of problems?

For any issues, questions, feedback, and other concerns, you can message us via the contact form or use our live chat via the widget at the bottom right of the homepage or in the Help Center.

Unfortunately, we do not offer phone support and therefore cannot call you back, even if you ask for it in your message. Thank you for your understanding.

Please describe your problem as detailed as possible and send us, depending on the problem, details about your subscription and/or your account such as your profile address or transaction number of your subscription, so that we can help you as best as possible.